The Future of Customer Service, Powered by AI

Automate 80% of your customer emails with AI

deliver instant answers, save hours, and boost satisfaction effortlessly.
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89% of Customers Recommend Digital Services
Trusted by 3,000+ Shopify brands and e-commerce teams worldwide
Features

Customised Services for Your Unique Needs

Tailored solutions, seamless integrations, and expert support for your business operations.

Personalized Responses

Generate replies as questions come, so every customer get emmediate and eccurate help.

Order Tracking

Up-to-date information about orders to reassure customers and improve their experience.

Smart Inbox

Your emails grouped by category, importance, and relevance. Also see how much time and money you save at a glance.

Positive Reviews Request

Nudges customers to leave positive remarks at strategic times to improve online reputatio.

Insights and Analytics

Understand how well your support team is doing with an intuitive interface and how much time is saved responding to emails.

Integration

Connects your Shopify store and support apps easily in minutes syncing all your info and customer data.

Services

Real, Measurable Impact to your Business

Explore a wide array of specialized services tailored to meet diverse client needs.

Personalized Responses

Offer personalized customer experience with every response to each request. Based on specific information about each customer and their history, responses are designed to be both relevant and human.
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Order Tracking

Tracking information is provided automatically upon each request with real-time information about orders. You save on numerous manual tracking requests that clogs your support emails and lets customers know the status of their order at any time.
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Smart Inbox

Mailo transforms your inbox into an organized and efficient interface. With the Smart Inbox, you can view each subject in a dedicated box, allowing you to manage your emails by category and avoid clutter. Manage your emails with precision and clarity for smooth and structured processing.
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Email Classification

Mailo automatically organizes your emails by categories, making it easier to manage each type of request. Whether it’s order inquiries, return requests, or technical support, intelligent classification helps you identify priorities and allocate appropriate resources, ensuring optimal responsiveness.
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Personalized Responses
Order Tracking
Smart Inbox
Email Classification

Interactive Chat

Real-time communication capabilities, enhancing user engagement and support. This tool is designed for providing a platform for quick queries, feedback, and interactive customer service.
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Integrated Stack

Refers to the seamless integration of various software tools and applications within the service. Promotes a unified workflow, reducing the need for multiple platforms and streamlining processes.
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Advanced Statistics

In-depth statistical analysis, offering users a detailed overview of their activities, trends, and performance metrics. It's an invaluable tool for data-driven decision-making, helping users to analyze complex data sets with ease.
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Automated Workflows

Streamlines repetitive tasks by automating processes, improving efficiency and reducing manual effort. This feature ensures consistency, minimizes errors, and allows users to focus on higher-value activities while enhancing overall productivity.
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Work for results
+20%

Increased customer loyalty

when you always offer immediate response and help to every inquiry. Customers love being cared for and they reciprocate by being loyal to your brand.
-40%

Reduced customer service costs.

An average customer support agent costs $20/hr. Save on repetitive tasks with Mailo's automation allowing your team to focus on higher value and priority tasks.
+30%

Increased conversions as leads

and trial users are easily won over with quick, helpful, and accurate responses contributing directly to revenue.
+15%

More reviews

generated with Mailo's strategic automatic review requests. Your customers not only feel impressed about your company, but are also timely nudged to tell others too. This improves your social proof and reputation.
Steps

Three Guiding Steps for Customer Support Success

Manage your customer communication effortlessly with Mailo’s AI-powered tools.
1

Automate Responses Instantly

Deliver accurate, personalized answers to every customer email — instantly. Mailo handles FAQs, order updates, and more so you can focus on growth.

2

Track Performance Seamlessly

Monitor response times, satisfaction rates, and saved hours directly from your smart dashboard. Get clear insights to optimize your support strategy.

3

Build Loyalty Smarter

Turn every interaction into a positive experience. Mailo helps you follow up with happy customers, request reviews, and strengthen trust in your brand.

Testimonials

We Help Businesses Turn Emails Into Growth

Genuine experiences and feedback directly from our users.
5.00

“Since we integrated Mailo into our Shopify store, our response time has significantly improved. Customers receive real-time updates on their orders and our inbox is much more organized. A must-have for any online store!”

Emma Laurent
Founder of TrendyShop
5.00

“Mailo has completely transformed our customer support. We no longer spend hours answering the same questions, everything is automated and customers receive instant responses. Our team can finally focus on more important tasks!”

Sophie Lefèvre
Customer Service Manager at EcomTech
5.00

“Getting customer reviews was a real challenge, but thanks to Mailo's strategic requests, our online reputation has greatly improved. Our ratings have increased and we are seeing more loyal customers!”

Thomas Durand
Marketing Director at HomeEssentials
About us

We Help Businesses Turn Emails Into Growth

At Mailo, we empower e-commerce teams to transform their customer support into a real growth engine — by combining AI automation, human-like precision, and actionable insights.

Expertise and Innovation
Our team blends years of e-commerce experience with cutting-edge AI technology to deliver fast, accurate, and personalized responses — 24/7.
Problem-Solving Mindset
We design intelligent tools that adapt to your business, simplifying customer interactions and boosting satisfaction through automation that feels human.
Collaborative Vision
Mailo was built hand-in-hand with Shopify merchants. Every feature comes from real business needs — tested, refined, and improved with our users.
Customer-First Approach
We believe that happy customers are the foundation of growth. Mailo helps brands respond faster, serve better, and build lasting trust effortlessly.
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Pricing

Premium Benefits with Our Subscription

Enhanced experience, tailored just for you.

Starter

$19

Essentials to kickstart your support.

What's included:

  • 100 emails
  • 1 user
  • KPI
  • Shopify Integration
  • Order Tracking
  • Feedback
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Essentials

$69

The essentials to provide your best work for clients.

What's included:

  • 400 emails
  • 3 users
  • KPI
  • Shopify Integration
  • Order Tracking
  • Feedback
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Most Popular

Advanced

$199

Scalable solutions for growing businesses.

What's included:

  • 1250 emails
  • 5 users
  • KPI
  • Shopify Integration
  • Order Tracking
  • Feedback
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Enterprise

Custom

Any business or organization with unique needs that require a fully personalized service.

Need More Something Advanced?
A highly tailored solution with dedicated support and advanced integration capabilities.
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Frequently Asked Questions

Questions & Answers

Clarify any uncertainties you might have, ensuring a smooth and hassle-free experience for everyone.

Mailo is a SaaS solution that uses artificial intelligence to automate the management of your company's emails. By automating responses to frequent requests, tracking orders, and sending review requests at the right time, Mailo helps you save time, reduce customer service costs, and improve customer satisfaction.

Mailo analyzes each incoming email and, using its artificial intelligence algorithms, determines the most appropriate response. It can automatically respond to all common questions such as order tracking requests while maintaining your company's tone and communication style.

Yes, Mailo is designed to be intuitive and easy to set up. In just a few simple steps, you can customize automated or semi-automated responses.

Absolutely. Mailo easily integrates with your Shopify store to synchronize customer data, allowing you to further personalize your automated responses.

Mailo uses artificial intelligence to analyze and automatically classify emails by topic. This allows you to quickly understand the distribution of different types of requests and identify the most important topics for your business, helping you make informed operational decisions.

Yes, Mailo can automatically send review requests at the right time, directly on your customers' preferred review platform. This helps you maximize positive feedback and strengthen your online reputation.

Yes, with Mailo, you have the option to choose the topics you want to control. In these cases, Mailo operates in semi-automatic mode: it suggests a response that you can adjust or approve before sending. This allows you to maintain control over important communications while benefiting from the efficiency of automation.

Yes, the responses generated by Mailo are personalized based on specific information about each customer and the interaction history. This ensures that each response is relevant and tailored to the customer's needs.

Yes, we offer a free trial period so you can see how Mailo can transform your company's email management. Feel free to sign up to get started today!

Mailo can automatically respond to order tracking requests using information from your order management system. This ensures that your customers receive accurate and up-to-date information, reducing the workload of your support team.

Yes, the security of your data is our priority. Mailo uses advanced security protocols to protect all exchanged information, and we comply with privacy and data protection standards.

Mailo AI : E‑Mail Support AI

Automate your email support with Mailo

Start giving your customers better service with a fraction of the time, cost, and effort
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